Shipping & Delivery Policy (Products) :
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Sphinx Computers is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only (Unless specified at the time of Order). Sphinx Computers is in no way responsible for any damage to the order while in transit to the buyer, although every possible assistance will be provided for the replacement of the unit with utmost priority. We are a proud partners of esteemed payment gateways Razor pay, Cashfree and PayTm, for fast, easy and efficient secure payments. All major credit cards and debit cards are accepted as a method of payment. To check whether your respective debit or credit card is supported or not, please visit the the payment gateway vendor websites given below, or simply proceed with payment gateway of your choice and check the available options.
Shipping & Delivery Policy (Services) :
Delivery of our services will be confirmed on the e-mail address as specified during registration. For any issues regarding the utilization of our services you may contact our helpdesk on +91-87663 31830 through WhatsApp.
Delivery charges calculation for multiple products and heavy packages :
The shipping charge is based on the weight and dimensions of the package in which buyer is supposed to receive the shipment. We charge a fixed shipping fee depending upon the weight of the product. For a person ordering multiple items, the fixed shipping fee is added, with respect to the increasing dimensions and weight.
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.
Shipment Tracking :
Upon ordering any product from our website, a Tracking ID will be provided to you in order to track the movement of your package, either on your mail or personally. In case you do not receive the tracking ID for your product within 4 days, contact the dedicated support over the contact details provided. Kindly pay heed that sometimes the shipment status shown by the shipping service online is NOT indicative of the real time status of your package. The issue generally arises during the pickup of your package, when often delivery services might have a non orthodox order status update cycle. If your package has not been picked up for 4 days, please contact the dedicated support.
Cashback and Billing for Direct Bank Transfers :
If you chose to pay via the direct bank transfer method, which awards 1% cashback on the purchase you have to follow the steps mentioned below to claim the cashback and your respective invoice:
- Upon the completion of payment for your respective order, you have to present the screenshot of the transaction, consisting of the date, time, amount and transaction ID of the purchase amount.
- Once you receive the order, you have to send a picture of your product for verification by our team, following which you will receive a confirmation for your cashback approval.
- Upon the approval of your cashback, you may be asked to provide bank details for settlement of your cashback. These may Include UPI IDs or Bank Details. The guarantee for confidentiality of the details is provided by the company!
- After the settlement of you cashback amount, you will be provided the invoice which would be indicative of the amount deducing the cashback. The invoice is bound to be generated over the final amount that is finally paid for the order, and hence it could not be generated before the initiation of the cashback.